Multidimensional and Multifaceted Perception of Patient Experience by Different Departments in Healthcare and HealthTech Management Systems

Abstract

Patient experience (PX) is a cornerstone of healthcare quality and involves communications and collaborations with various departments within healthcare institutions and health technology (HealthTech) management systems. This article provides a comprehensive exploration of the multidimensional and multifaceted perception of PX from the perspectives of diverse healthcare and HealthTech stakeholders, including clinical departments, administrative units, IT divisions, insurance departments, technology departments, commercial departments, central operations departments, disease categories marketing departments, legal departments, pharmacy departments, patient advocacy departments, quality and patient safety departments, public relations and communications departments, human resources (HR) departments, biomedical engineering departments, nutrition and dietetics departments, mental health and counseling services, emergency and ambulance services, and research and development (R&D) departments. By analyzing the distinct yet interconnected roles these departments play, we underscore the complexity of PX and propose integrated, strategic approaches for optimizing healthcare delivery.